At NetExpert BD, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what data we collect, how we use it, and what rights you have over your information when you interact with our website, products, and services.

1. Information We Collect

We collect information you voluntarily provide when you fill out a contact form, request a quote, subscribe to updates, or otherwise communicate with us. This may include:

• Full name and business name
• Email address, phone number, and country
• Project requirements, technical specifications, and any files you upload
• Billing and shipping details when engaging our services

We also automatically receive technical data when you visit our site, including IP address, browser type, device identifiers, referring pages, and aggregate usage patterns.

2. How We Use Your Information

NetExpert BD uses the data we collect to:

• Respond to inquiries and deliver the services you request
• Prepare quotes, statements of work, and project proposals
• Provide ongoing technical support, monitoring, and managed services
• Send operational notices, security alerts, and service updates
• Improve our website performance, content, and user experience
• Comply with legal, regulatory, and contractual obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Legal Basis for Processing

We process personal data on the lawful bases of contractual necessity, legitimate interest, compliance with legal obligations, and — where required — your explicit consent.

4. Data Sharing & Subprocessors

We share information only with vetted subprocessors that help us operate our business, such as cloud hosting providers, payment processors, and CRM/email platforms. Each subprocessor is bound by contractual data-protection obligations. We may also disclose data when required by law or to protect our legal rights.

5. Cookies & Tracking Technologies

Our website uses essential cookies to ensure proper functionality and optional analytics cookies to understand how visitors use our site. You can control cookie preferences through your browser settings; disabling certain cookies may affect site functionality.

6. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal, tax, and operational requirements. Inactive client records are reviewed and securely deleted or anonymized after the applicable retention period.

7. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict the processing of your personal data, and to request data portability. To exercise these rights, contact us at contact@netexpert.com.bd.

8. Security

We employ industry-standard administrative, technical, and physical safeguards — including encryption in transit, access controls, and regular security reviews — to protect your information. No system, however, is completely secure; we cannot guarantee absolute security.

9. International Data Transfers

NetExpert BD operates primarily in Bangladesh. Where data is transferred across borders, we rely on appropriate safeguards such as standard contractual clauses and vendor due diligence to ensure your data remains protected.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.

11. Children's Privacy

Our services are not directed to children under 16, and we do not knowingly collect personal data from them. If you believe we have inadvertently collected such data, please contact us so we can delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page along with a revised "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please reach out:

• Email: contact@netexpert.com.bd
• Phone: +880 1968 777125
• Address: Net Expert BD, 82 Mohakhali, Mohakhali Tower, Dhaka 1212, Bangladesh